How HelloVideo uses cookies and similar tracking technologies
2025/03/10
This Cookie Policy ("Policy") explains how HelloVideo (accessible at https://hellovideo.com), operated by LIU SONGSONG ("we", "us", or "our"), uses cookies and similar tracking technologies when you visit and use our AI image and video generation platform. This Policy should be read alongside our Privacy Policy and Terms of Service, which provide additional information about how we handle your data.
By accessing or using HelloVideo, you consent to the use of cookies as described in this Policy. If you do not agree with the use of cookies as described herein, you should disable cookies using your browser settings or discontinue use of the Service.
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used across the internet to make websites work more efficiently, provide a better browsing experience, and supply information to website operators.
HelloVideo uses cookies for the following purposes, organized by category:
These cookies are strictly necessary for the operation of HelloVideo and cannot be disabled. Without these cookies, core features of the platform would not function.
| Cookie Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| Session cookies | HelloVideo (Better Auth) | Session | Maintains your authenticated session after login. These cookies identify you as a logged-in user and allow you to access protected features such as your dashboard, generated images and videos, and account settings. | Session (deleted when browser closes) |
| CSRF token | HelloVideo (Better Auth) | Session | Provides Cross-Site Request Forgery (CSRF) protection. This security token ensures that requests submitted to our servers originate from authenticated sessions and not from malicious third parties. | Session |
| Auth state cookies | HelloVideo (Better Auth) | Persistent | Stores a reference to your authenticated session, enabling the "Remember me" functionality and allowing you to stay logged in across browser sessions. | 30 days |
Why essential cookies cannot be disabled: Without session cookies, you would be unable to log in, maintain your authenticated state, generate images or videos, or access any account-specific features. CSRF tokens are a critical security measure that protects your account from unauthorized actions.
These cookies allow HelloVideo to remember choices you make and provide enhanced, personalized functionality.
| Cookie Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
NEXT_LOCALE | HelloVideo (next-intl) | Persistent | Remembers your language preference (English or Chinese). HelloVideo supports internationalization via next-intl, and this cookie ensures the website is displayed in your preferred language on subsequent visits without requiring you to select it again. | 1 year |
| Theme preference | HelloVideo (next-themes) | Persistent | Stores your display theme preference (light mode, dark mode, or system default). HelloVideo supports both light and dark themes, and this cookie ensures your chosen theme persists across sessions and page navigations. | 1 year |
Managing preference cookies: You can change your language preference at any time using the language selector on the website, and your theme preference can be toggled using the theme switcher. These changes will update the corresponding cookies. If you delete preference cookies, HelloVideo will revert to default settings (system language detection and system theme preference).
These cookies help us understand how visitors interact with HelloVideo so that we can measure, optimize, and improve our platform. Analytics data is collected in an anonymized or aggregated form and does not personally identify you.
| Cookie Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| Analytics identifiers | HelloVideo | Persistent | Tracks anonymized page views, feature usage, and navigation patterns. This helps us understand which features are most popular, identify usability issues, and prioritize improvements. | 12 months |
What analytics cookies track:
What analytics cookies do NOT track:
Some cookies are set by third-party services that HelloVideo integrates with. These cookies are managed by the respective third parties and are subject to their own cookie and privacy policies.
When you make a payment or manage your subscription, Creem may set cookies to facilitate secure payment processing:
| Cookie Name | Provider | Purpose | Duration | More Info |
|---|---|---|---|---|
| Creem session cookies | Creem | Manages checkout sessions and payment processing. Handles global tax compliance and payment verification. | Session | Creem Privacy Policy |
Note: HelloVideo does not control the cookies set by Creem. These cookies are necessary for processing your payments securely. If you disable these cookies, you may not be able to complete purchases or manage your subscription.
Cloudflare, our infrastructure provider, may set cookies for security and performance purposes:
| Cookie Name | Provider | Purpose | Duration | More Info |
|---|---|---|---|---|
__cf_bm | Cloudflare | Bot management cookie that helps Cloudflare detect and mitigate malicious bot traffic, DDoS attacks, and other automated threats. This cookie helps ensure that HelloVideo remains available and responsive for legitimate users. | 30 minutes | Cloudflare Cookie Policy |
cf_clearance | Cloudflare | Set when Cloudflare's security challenge is passed, allowing your browser to continue accessing the website without repeated challenges. | 1 year | Cloudflare Cookie Policy |
When you use Google or GitHub to sign in to HelloVideo, these providers may set their own cookies as part of the OAuth authentication flow:
| Provider | Purpose | More Info |
|---|---|---|
| Manages the OAuth login session and authentication state during sign-in with your Google account. | Google Privacy Policy | |
| GitHub | Manages the OAuth login session and authentication state during sign-in with your GitHub account. | GitHub Privacy Policy |
These cookies are controlled by Google and GitHub respectively and are subject to their own policies. HelloVideo does not set or control these cookies.
You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your browser settings. Below are instructions for the most common browsers:
Please be aware that disabling certain types of cookies may affect your experience with HelloVideo:
| Cookie Category | Impact of Disabling |
|---|---|
| Essential cookies | HelloVideo will not function properly. You will be unable to log in, maintain a session, generate images or videos, or access any account features. |
| Preference cookies | Your language and theme preferences will not be saved. The website will default to auto-detected language and system theme on each visit. |
| Analytics cookies | We will not be able to collect anonymized usage data, which may impact our ability to improve the platform and optimize performance. Core functionality will remain unaffected. |
| Third-party payment cookies | You may be unable to complete purchases or manage subscriptions through Creem. |
| Infrastructure cookies | Cloudflare security features may repeatedly challenge your browser, potentially causing slower page loads or intermittent access issues. |
In addition to cookies, HelloVideo may use the following similar technologies:
Accept-Language may be used to detect your preferred language when no cookie preference is set.These technologies function similarly to cookies and are governed by the same principles described in this Policy.
Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. Because there is currently no industry-standard interpretation of what DNT means, HelloVideo does not respond to DNT signals. Instead, we encourage you to manage your cookie preferences using the methods described above.
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. When we make changes:
If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us: